Which system allows organizations to leverage intangible knowledge for decision making?

Knowledge Management Systems are designed specifically to help organizations manage and utilize their intangible knowledge effectively. These systems focus on the creation, sharing, and application of knowledge within an organization, which includes data, information, and expertise that may not be easily quantifiable but are crucial for informed decision-making.

Such systems facilitate the collection of insights from employees, document best practices, and compile lessons learned, thus enhancing collaboration and innovation. By capturing and organizing knowledge, these systems enable decision-makers to access valuable information that might otherwise remain underutilized or lost. This strategic use of intangible assets can lead to improved processes, enhanced problem-solving capabilities, and better overall decision-making.

In contrast, Content Management Systems primarily focus on the storage and management of digital content. Supply Chain Management Systems are centered on the flow of goods and services, while Customer Management Systems (or Customer Relationship Management systems) deal with managing a company's interactions with current and potential customers. None of these alternatives specifically emphasizes leveraging intangible knowledge for decision-making in the same way that Knowledge Management Systems do.