Which of the statements best explains the role of Technical Quality during BPR?

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The role of Technical Quality during Business Process Reengineering (BPR) is accurately captured by its focus on assessing system performance in technical aspects. Technical Quality is concerned with the various measurable criteria that determine how well a system functions from a technical perspective. This includes evaluating attributes such as system reliability, speed, capacity, and the effectiveness of technical processes in meeting the organization’s needs.

In the context of BPR, understanding technical performance is crucial because it allows organizations to ensure that their redesigned processes are not only efficient but also supported adequately by the technology and systems they depend on. If the technical foundation of the system isn't sound, then even the most efficient processes may falter, leading to user frustration and ineffectiveness.

While other options mention important aspects like user satisfaction or integration, they do not directly pertain to the technical assessment focus that Technical Quality embodies. By concentrating on the technical performance assessment, organizations can better strategize around their infrastructure and technology, ensuring that such elements align with the improved processes established during BPR initiatives.

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