Which of the following does Knowledge Management Systems utilize?

Knowledge Management Systems (KMS) primarily utilize intangible knowledge from previous events. This type of knowledge consists of insights, experiences, and expertise that have been accumulated over time and can be leveraged to enhance organizational learning, decision-making, and innovation. KMS focuses on capturing and making this knowledge accessible to inform future actions and strategies, which is essential for effective organizational processes.

In contrast, while data collection from human resources might support KMS, it is not a primary focus; the system aims to manage knowledge rather than just collect data. Large databases of customer interactions can be valuable, but they typically pertain to customer relationship management rather than the core functions of KMS. Financial resources for investments can aid in developing and implementing KMS, but they do not directly represent what KMS utilizes in managing knowledge within an organization. Thus, the essence of KMS lies in its focus on leveraging and utilizing intangible knowledge gained from past experiences.