OAS systems primarily serve which type of worker?

OAS (Office Automation Systems) are designed to enhance productivity and efficiency for workers who primarily handle data and information. Knowledge or data workers engage in tasks that involve the creation, analysis, and manipulation of information. They require systems that can automate routine office tasks, manage communications, facilitate team collaboration, and provide access to data and documents.

These workers typically include roles such as analysts, researchers, and administrative staff who spend a significant portion of their time on tasks like document preparation, scheduling, and data entry. The capabilities of OAS, such as word processing, spreadsheet management, and email systems, directly support their knowledge-oriented tasks, enabling them to work more effectively and focus on higher-level, cognitive functions.

In contrast, operative workers generally perform routine, manual tasks that may not rely heavily on the sophisticated features of OAS, and managerial levels may utilize different types of systems tailored to strategic decision-making rather than day-to-day operational workflows. This distinction highlights why knowledge or data workers are the primary audience for OAS systems.