KWS systems are utilized mainly by which category of workers?

KWS systems, or Knowledge Work Systems, are primarily designed to assist knowledge or data workers in the performance of their tasks. Knowledge workers typically engage in jobs that require the handling of information, analysis, and decision-making, often leveraging technology to create or manage knowledge-based tasks. These workers include professionals such as researchers, engineers, and analysts who rely on specialized software and tools to support their knowledge-intensive work processes.

The primary purpose of KWS is to aid in the organization, synthesis, and dissemination of information, facilitating better collaboration and enhancing productivity among knowledge workers. This focus on improving the efficiency and effectiveness of tasks that rely heavily on information and knowledge underlines why KWS systems are particularly beneficial for this category of workers.

While operative workers, middle managers, and senior executives may also use various information systems, their primary functions and responsibilities do not align as closely with the capability and intent of KWS systems, which center around knowledge creation and management rather than operational or administrative tasks.